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Dear Customers,

Thank you for your support throughout these unchartered challenges we are all facing.

We want to let you know that Nexus Fusion is operating with ‘remote staff’ in the main office and our logistic/warehouse team will continue to work as normal from our head office delivering IT hardware, software & services to all public bodies including the NHS. Our aim is to continue to provide a normal service to all our customers for the foreseeable future following government guidelines.

Nexus Fusion’s business continuity plan allows us to mitigate any impact in operations and supply chain interruption by addressing three key areas:-

Access to Goods:

Limited availability of parts for critical infrastructure. Example could be relevant critical goods that include replacement parts for IT infrastructure. Nexus Fusion will typically confirm internal and vendor/distribution stock levels and will continue to monitor the situation through the rest of the year.

Access to Services:

Nexus have reviewed the possible impacts due to restricted movement or higher than normal absence levels. Key person could be a factor, should our employees with specialist expertise become unavailable. SLAs will be reviewed based on the circumstances of locations where the service is supplied.

Risks & Controls:

Nexus Fusion have moved operations to alternative locations where staff will continue carry out day to day duties and to provide quality service to customers. One example is working from home, we have mitigated potential information security risks and all staff adhere to our stringent policies and procedures.

As the Covid-19 situation develops, we will be sending out updates as we know more from the government. We will also be communicating through our website, social channels LinkedIn, Instagram, Twitter and Facebook – please follow us to ensure you receive the latest communication.

 

Sincerely,

Matt Primus | Managing Director